iorad lets instructional support teams create step-by-step interactive tutorials for any classroom software, school system, or administrative process and put those tutorials directly in front of the teachers who need them.
Instead of handling the same recurring requests, coaches build a self-serve library of iorad tutorials organized by tool or topic. Teachers get answers by clicking through the exact steps, building confidence with the software rather than relying on a support contact each time. See how instructional support teams use iorad to reduce repetitive requests and reach more teachers.
Challenge: Lee Howell is a certified Google trainer & SuperAdmin working in the role of technology integration specialist. She works with teachers, instructional coaches and occasionally techs. Her challenge is supporting the 46 Instructional coaches as they support thousands of teachers to expand the depth of learning in the classroom so the 35,000 students at Leander ISD are not just consuming but creating with technology.
Process: There is one Instructional coach per school to support the one-to-one device culture. Previously, Lee would create screenshot instructional docs for her coaches & teachers that would take her hours. Now, in just minutes, she “whips up a how-to in iorad” for whatever Google question it may be. Most of the help needed is geared towards all things Google like Chrome, Activities Dashboard, Classroom, Drive, Seesaw, and Takeout.
Results: After being introduced to iorad from the CUE conference, she thought to herself, “where has this been all my life?” She is using iorad to support her team of instructional coaches & in turn, the instructional coaches are using iorad to support their team of teachers. Lee shared that their data has shown that many teachers have strong foundational skills, but they don’t feel confident with multimedia. The flipside of that is students don’t have good foundational skills but the teachers do. Iorad is the perfect tool to help fill in those gaps.
Using the statistics tool in iorad, Lee can tell which tutorials are being viewed & which ones aren’t so that she can focus her time more effectively supporting her team of coaches. Lee shared that with her categorized library of iorads, “I’m not spending my time on how-to’s and discrete skills, I’m spending my time on that depth now!”
Building an Instructional Support Library with iorad
The goal of instructional support is to make teachers more capable, not more dependent. iorad advances that goal by turning every support interaction into a reusable asset. The first time a coach answers a question about a specific tool or process, they record the answer in iorad. The next teacher who has the same question finds the tutorial in the library and gets the answer themselves.
Over time, the library grows into a complete instructional support resource: tutorials for every tool in the district stack, organized by department or grade level, and accessible from any device. Support requests shift from reactive one-on-one help to proactive self-service, and coaches can focus their live time on the questions the tutorials don't answer yet.
Teams using iorad for instructional support consistently report a reduction in repetitive requests within the first 60 days of building their tutorial library.