iorad helps IT and support teams reduce help desk tickets by converting common FAQs into self-serve interactive tutorials. Instead of answering the same question repeatedly, you build a click-through tutorial that walks users through the exact steps — and embed it directly in your help center, intranet, or app.
Users find the answer themselves without opening a ticket. Teams using iorad report a significant drop in repeat support requests after embedding tutorials where users already look for help. The result: your team spends less time on repetitive requests and more time on issues that actually require human intervention.
One way I.T. professionals use iorad is to create interactive tutorials that answer some of their most common FAQs. Tutorials are easy to share and can even be embedded directly into existing websites or platforms that your organization already uses. This makes it easier for people to locate the answers they need and helps you save time to focus on higher-level strategic work.
How IT Teams Use iorad to Cut Support Tickets
Embed tutorials at the point of confusion. Instead of sending a link to a knowledge base article, you embed an interactive tutorial inside the software, portal, or help center your users are already in. They follow the steps in context, which means they complete the task instead of giving up and opening a ticket.
Build a searchable FAQ tutorial library. iorad lets you organize tutorials by category, role, or tool. Users search for what they need and get an interactive walkthrough instead of a written answer. Fewer calls, fewer tickets, fewer follow-up emails.
Track what’s being searched. Knowing which tutorials get the most views tells you which tasks generate the most confusion. Use that data to prioritize documentation improvements or product UX fixes.