Just-in-time training delivers the right instruction at the exact moment someone needs it — not in a scheduled session two weeks out. iorad makes this practical: record a workflow once and you have an interactive click-through tutorial ready to share in minutes. Customer success teams use it to answer product questions on a live call.
Managers use it to train a new hire on a process the day they encounter it. IT teams use it to respond to a support ticket with a self-serve tutorial instead of a screen-sharing session. The training reaches the learner at the moment of need, which is when it sticks.
When you work with customers on a regular basis, you're going to end up fielding questions on the fly. Some of those questions will lack readily available resources to answer them. Sure, you can explain the answer in person or send them an email, but will that stick? What you need is a better way to quickly provide answers that capture your customer's attention on the spot.
iorad enables your team to capture and share interactive tutorials in just seconds. This approach not only saves you time, but it improves your customer's ability to retain information. The tutorials you create over time will turn into a readily available library that your team can call on whenever they need to answer recurring questions in the future.
Who Uses iorad for Just-in-Time Training
Customer success teams. When a customer asks how to complete a workflow during a call or in a support ticket, you record the tutorial in iorad, share the link, and they click through it themselves. No follow-up email, no scheduled session, no screen-share dependency.
Sales teams. A prospect asks how your product handles a specific use case. Instead of narrating a feature over video, your SE builds a click-through tutorial in minutes and shares it as a leave-behind. The prospect gets an interactive experience they can revisit.
IT and operations. An employee encounters a new process for the first time. Instead of calling the help desk, they get a tutorial that walks them through the exact steps. Just-in-time training at the point of confusion, not three weeks before it.