iorad helps L&D and IT teams build internal help centers where employees find step-by-step answers without filing a ticket or waiting for a response. Add interactive tutorials for any software, tool, or internal process to a branded iorad Library, and employees navigate to what they need on their own schedule.
Unlike static knowledge base articles, iorad tutorials require employees to click through each step themselves, which means they actually complete the process rather than skimming the instructions. Internal help centers built with iorad reduce repetitive IT and L&D support requests measurably.
Learning and Development professionals face many challenges. Some of the most common ones we see have to do with the sheer amount of information, application knowledge, and system training that people are required to have. Even with a solid onboarding process, chances are you're going to get a lot of repeat questions or meetings to cover information that was already presented. After all, people can only soak up so much at one time.
What Belongs in an Internal Help Center
The most effective internal help centers cover a few consistent categories: onboarding resources for new hires, tool-specific tutorials for software your organization uses, process guides for cross-departmental workflows, and IT troubleshooting walkthroughs for common support issues.
With iorad, building and maintaining these categories doesn't require a dedicated documentation team. Any team member can record a workflow in iorad and publish it to the appropriate section of the help center. The recording auto-generates the step-by-step content, annotated screenshots, and an interactive tutorial — so the contributor doesn't need writing or design skills to produce something professional.
When a process changes, the relevant tutorial gets updated in iorad and republishes to the same link automatically. Employees who bookmarked the original article always see the current version, and the help center stays accurate without a documentation sprint after every software update.
By leveraging iorad Libraries, you can create libraries of interactive tutorials that live in the systems your employees use. Now when they run into a question, there just a few clicks away from a tutorial that will show them exactly what they need to know. They get their answers, you get your time back.