--- title: Knowledge Articles | iorad description: Enhance knowledge articles with iorad. Embed interactive tutorials or turn step lists into articles that make training easier to follow and retain. image: https://learning.iorad.com/hubfs/News%20Paper.png --- [![iorad](https://learning.iorad.com/hubfs/Iored%20Theme%202021/Images/iorad%20logo%20DONT%20DELETE.png)](https://www.iorad.com/) - Product #### Individual [Tutorial Privacy Control who views your tutorials](https://www.iorad.com/pricing/feature/tutorial-privacy) [Mask Data Control who views your tutorials](https://www.iorad.com/pricing/feature/mask-data) [Basic Audio Text-to-speech & custom voiceovers](https://www.iorad.com/pricing/feature/basic-audio) #### Team [Branding Add custom branding](https://www.iorad.com/pricing/feature/custom-branding) [Premium Audio Neural voiceovers and CC](https://www.iorad.com/pricing/feature/premium-audio) [Collaboration Co-edit and publish tutorials](https://www.iorad.com/pricing/feature/team-collab) [Analytics See tutorial performance](https://www.iorad.com/pricing/feature/analytics) #### Enterprise [Translations Automatic language translation](https://www.iorad.com/pricing/feature/translations) [Team Accounts Allocate separate accounts](https://www.iorad.com/pricing/feature/team-collab) [Encrypt & Anti-Track Strict compliance & additional data protection](https://www.iorad.com/pricing/feature/encrypt-and-anti-track) [All plans & Features →](https://www.iorad.com/features) - Resources #### Support [Help Center](https://www.iorad.com/resources/help-center) [Learning Hub](https://learning.iorad.com) [Schedule Demo](https://www.iorad.com/demo) #### Customers [Testimonials](https://www.iorad.com/testimonials) [Case Studies](https://learning.iorad.com/customer-stories?_ga=2.48225895.1718347252.1788801042-1263284910.1780521832) #### Marketplace [Partnerships](https://www.iorad.com/partner-programs) [Integrations](https://www.iorad.com/connectIntegrations) [Services](https://www.iorad.com/services) #### Company [Privacy Policy](https://www.iorad.com/privacypolicy) [About Us](https://www.iorad.com/meet-the-team) - Use Cases [EDU](https://www.iorad.com/use-cases/education) [Customer Training](https://www.iorad.com/use-cases/customer-training) [Sales Enablement](https://www.iorad.com/use-cases/sales-enablement) [Learning & Development](https://www.iorad.com/use-cases/learning-and-development) [HR](https://www.iorad.com/use-cases/human-resources) [Product Management](https://www.iorad.com/use-cases/product-management) [I.T.](https://www.iorad.com/use-cases/information-technology) [Operations](https://www.iorad.com/use-cases/operations) [All Use Cases →](https://www.iorad.com/use-cases) - [Pricing](https://www.iorad.com/pricing) [Try it Free](https://www.iorad.com/signup) [Sign In](https://www.iorad.com/login) Use Cases # Knowledge Articles Turn static knowledge articles into interactive, step-by-step tutorials that are easier to follow, faster to update, and available in multiple formats from a single capture. [Learning Hub](https://learning.iorad.com/) → [Use Cases](https://learning.iorad.com/use-cases) → Knowledge Articles ![News Paper](https://learning.iorad.com/hubfs/News%20Paper.png) iorad turns knowledge articles from static how-to documents into interactive click-through tutorials. Instead of reading step-by-step instructions, users click through the actual process themselves in the exact software they're trying to learn. Build a knowledge article once using iorad's browser or desktop capture, and iorad automatically generates the step-by-step content, annotated screenshots, and a shareable interactive tutorial from that single recording. Teams replacing traditional knowledge base articles with iorad tutorials report higher completion rates, fewer follow-up support tickets, and content that stays current when processes change. Knowledge articles can be a great educational resource, but it's hard to make them engaging. They often require a lot of text and tend to lack complimenting visuals or videos which some people prefer. For learners who aren't big on reading, it will be difficult to convey your main points without additional context, calls, or demonstrations. ### How iorad makes Training Articles more engaging With iorad, you can embed interactive tutorials inside knowledge articles to catch their attention. This gives learners the opportunity to click through the concepts you are trying to teach them in a step-by-step fashion, breaking down your knowledge article in a digestible format. If you want a faster way to create knowledge articles, iorad can help with that too. The step list functionality can transform any tutorial you create into an article that you can host on your website, blog, or learning platform. **1. Users complete steps instead of reading about them.** A traditional knowledge article tells a user what to click. An iorad tutorial requires the user to click it. That difference matters for retention and task completion — users who click through a process remember it; users who read about it often have to refer back to the article the next time they perform the task. **2. Updates are modular.** When a process changes, traditional articles require a full rewrite and new screenshots. In iorad, you update only the steps that changed. The rest of the tutorial stays intact, and the updated version publishes to the same link immediately. **3. One recording produces multiple formats.** The same iorad capture that builds your interactive knowledge article also generates a PDF, a step-by-step text article, and a video. One recording, four formats, no additional production work. 1\. The first step is to open **Creating Dashboards in Salesforce | Salesforce Ben** and click **highlight** ![](https://www.iorad.com/api/tutorial/stepScreenshot?tutorial_id=2355219&step_number=1&width=800&height=600&mobile_width=450&mobile_height=400&apply_resize=false&min_zoom=0.5) 2\. Scroll down and click **Start Tutorial** ![](https://www.iorad.com/api/tutorial/stepScreenshot?tutorial_id=2355219&step_number=2&width=800&height=600&mobile_width=450&mobile_height=400&apply_resize=false&min_zoom=0.5) 3\. Click **Next** ![](https://www.iorad.com/api/tutorial/stepScreenshot?tutorial_id=2355219&step_number=3&width=800&height=600&mobile_width=450&mobile_height=400&apply_resize=false&min_zoom=0.5) 4\. Scroll down and click **highlight** ![](https://www.iorad.com/api/tutorial/stepScreenshot?tutorial_id=2355219&step_number=4&width=800&height=600&mobile_width=450&mobile_height=400&apply_resize=false&min_zoom=0.5) 5\. Click **Open** ![](https://www.iorad.com/api/tutorial/stepScreenshot?tutorial_id=2355219&step_number=5&width=800&height=600&mobile_width=450&mobile_height=400&apply_resize=false&min_zoom=0.5) 6\. Click **highlight** ![](https://www.iorad.com/api/tutorial/stepScreenshot?tutorial_id=2355219&step_number=6&width=800&height=600&mobile_width=450&mobile_height=400&apply_resize=false&min_zoom=0.5) 7\. Scroll down and click **highlight** ![](https://www.iorad.com/api/tutorial/stepScreenshot?tutorial_id=2355219&step_number=7&width=800&height=600&mobile_width=450&mobile_height=400&apply_resize=false&min_zoom=0.5) 8\. Scroll down and click **highlight** ![](https://www.iorad.com/api/tutorial/stepScreenshot?tutorial_id=2355219&step_number=8&width=800&height=600&mobile_width=450&mobile_height=400&apply_resize=false&min_zoom=0.5) 9\. That's it. You're done. ![](https://www.iorad.com/api/tutorial/stepScreenshot?tutorial_id=2355219&step_number=9&width=800&height=600&mobile_width=450&mobile_height=400&apply_resize=false&min_zoom=0.5) ### Here's an interactive tutorial [https://www.iorad.com/player/2355219/Using-tutorials-to-enhance-Knowledge-Articles](https://www.iorad.com/player/2355219/Using-tutorials-to-enhance-Knowledge-Articles) ![Company Logo](https://learning.iorad.com/hubfs/iorad%20icon.png) #### Support - [Help Center](https://www.iorad.com/resources/help-center) - [Learning Hub](https://learning.iorad.com/) - [Schedule Demo](https://www.iorad.com/demo) - [Releases](https://www.iorad.com/release) - [FAQ](https://www.iorad.com/faq) #### Pricing - [Business](https://www.iorad.com/pricing/business) - [Education](https://www.iorad.com/pricing/education) - [Non-Profit](https://www.iorad.com/pricing/non-profits) #### Company - [About](https://iorad.com/about) - [Leadership](https://www.iorad.com/leadership) - [History](https://www.iorad.com/history) - [Culture](https://www.iorad.com/culture) - [Careers](https://www.iorad.com/careers) #### Explore iorad - [What is iorad](https://www.iorad.com/tutorialbuilder) - [Features](https://www.iorad.com/features) - [Compare iorad](https://www.iorad.com/compare) - [How to use iorad](https://learning.iorad.com/use-cases) - [Testimonials](https://www.iorad.com/testimonials) #### Connect - [Partners](https://www.iorad.com/partner-programs) - [Integrations](https://www.iorad.com/connectIntegrations) - [Helping Hands](https://www.iorad.com/helping-hands) - [Services](https://www.iorad.com/services) - [Adoption Curve](https://learning.iorad.com/the-adoption-curve) #### Fine Print - [Terms of use](https://www.iorad.com/termsconditions) - [Privacy Policy](https://www.iorad.com/privacypolicy) - [Cookie Policy](https://www.iorad.com/cookiepolicy) - [Accessibility](https://www.iorad.com/accessibility) - [System Status](https://status.iorad.com/) © Copyright 2026 – iorad Inc. All rights reserved. [![LinkedIn](https://learning.iorad.com/hubfs/Social%20Media%20Icons%20(iorad)/LinkedIn.png)](https://www.linkedin.com/company/iorad) [![Facebook](https://learning.iorad.com/hubfs/Social%20Media%20Icons%20(iorad)/Facebook.png)](https://www.facebook.com/iorad) [![Instagram](https://learning.iorad.com/hubfs/Social%20Media%20Icons%20(iorad)/Instagram.png)](https://www.instagram.com/iorad) [![YouTube](https://learning.iorad.com/hubfs/Social%20Media%20Icons%20(iorad)/YouTube.png)](https://www.youtube.com/@iorad) [![Twitter](https://learning.iorad.com/hubfs/Social%20Media%20Icons%20(iorad)/Twitter.png)](https://twitter.com/iorad) ```json { "@context" : "https://schema.org", "@type" : "BlogPosting", "author" : { "@type" : "Person", "name" : "Andy Johnson", "url" : "https://learning.iorad.com/author/andy-johnson" }, "dateModified" : "2026-09-17T17:14:51.642Z", "datePublished" : "2026-05-05T08:32:05.000Z", "headline" : "Knowledge Articles | iorad", "image" : [ "https://learning.iorad.com/hubfs/News%20Paper.png" ], "mainEntityOfPage" : { "@id" : "https://learning.iorad.com/use-cases/knowledge-articles", "@type" : "WebPage" }, "publisher" : { "@type" : "Organization", "logo" : { "@type" : "ImageObject", "url" : "https://learning.iorad.com/hubfs/iorad_logo_colour_2021%20(1).png" }, "name" : "iorad" } } ```