--- title: How FM:Systems Reimagined Enterprise Training with iorad description: See how FM:Systems uses iorad to create interactive enterprise training faster, keep content updated, reduce support friction, and improve education. image: https://learning.iorad.com/hubfs/success_stories_jessica_cellitti.png --- [![iorad](https://learning.iorad.com/hubfs/Iored%20Theme%202021/Images/iorad%20logo%20DONT%20DELETE.png)](https://www.iorad.com/) - Product #### Individual [Tutorial Privacy Control who views your tutorials](https://www.iorad.com/pricing/feature/tutorial-privacy) [Mask Data Control who views your tutorials](https://www.iorad.com/pricing/feature/mask-data) [Basic Audio Text-to-speech & custom voiceovers](https://www.iorad.com/pricing/feature/basic-audio) #### Team [Branding Add custom branding](https://www.iorad.com/pricing/feature/custom-branding) [Premium Audio Neural voiceovers and CC](https://www.iorad.com/pricing/feature/premium-audio) [Collaboration Co-edit and publish tutorials](https://www.iorad.com/pricing/feature/team-collab) [Analytics See tutorial performance](https://www.iorad.com/pricing/feature/analytics) #### Enterprise [Translations Automatic language translation](https://www.iorad.com/pricing/feature/translations) [Team Accounts Allocate separate accounts](https://www.iorad.com/pricing/feature/team-collab) [Encrypt & Anti-Track Strict compliance & additional data protection](https://www.iorad.com/pricing/feature/encrypt-and-anti-track) [All plans & Features →](https://www.iorad.com/features) - Resources #### Support [Help Center](https://www.iorad.com/resources/help-center) [Learning Hub](https://learning.iorad.com) [Schedule Demo](https://www.iorad.com/demo) #### Customers [Testimonials](https://www.iorad.com/testimonials) [Case Studies](https://learning.iorad.com/customer-stories?_ga=2.48225895.1718347252.1788801042-1263284910.1780521832) #### Marketplace [Partnerships](https://www.iorad.com/partner-programs) [Integrations](https://www.iorad.com/connectIntegrations) [Services](https://www.iorad.com/services) #### Company [Privacy Policy](https://www.iorad.com/privacypolicy) [About Us](https://www.iorad.com/meet-the-team) - Use Cases [EDU](https://www.iorad.com/use-cases/education) [Customer Training](https://www.iorad.com/use-cases/customer-training) [Sales Enablement](https://www.iorad.com/use-cases/sales-enablement) [Learning & Development](https://www.iorad.com/use-cases/learning-and-development) [HR](https://www.iorad.com/use-cases/human-resources) [Product Management](https://www.iorad.com/use-cases/product-management) [I.T.](https://www.iorad.com/use-cases/information-technology) [Operations](https://www.iorad.com/use-cases/operations) [All Use Cases →](https://www.iorad.com/use-cases) - [Pricing](https://www.iorad.com/pricing) [Try it Free](https://www.iorad.com/signup) [Sign In](https://www.iorad.com/login) Customer Story # How FM:Systems Replaced Slow Video Training with iorad See how FM:Systems uses iorad to create interactive enterprise training faster, keep learning content current as workflows change, and give customers clearer self-service guidance that reduces support friction.  [Learning Hub](https://learning.iorad.com/) → [Customer Stories](https://learning.iorad.com/customer-stories) → How FM:Systems Replaced Slow Video Training with iorad ![success\_stories\_jessica\_cellitti](https://learning.iorad.com/hubfs/success_stories_jessica_cellitti.png) [Watch Now](https://learning.iorad.com/customer-stories/how-fmsystems-reimagined-enterprise-training-with-iorad#watch) “A two-minute Camtasia video could take weeks. Now we make a bunch in minutes.” ## Overview FM:Systems uses iorad to build interactive enterprise training faster than traditional video production — turning what once took weeks into something the team completes in minutes. The company delivers workplace and facilities management software for complex enterprise environments where training needs to stay current as the platform evolves. Before iorad, updating a two-minute Camtasia video meant re-recording, editing, and republishing — a weeks-long cycle for any product change. With iorad, FM:Systems creates step-by-step, click-through tutorials that update quickly, reduce support tickets, and deliver consistent onboarding to enterprise clients without the production overhead. ## The Challenge: Keeping enterprise training current for a complex platform FM:Systems offers a powerful workplace management platform, but that power also created a learning challenge. The product was robust, detailed, and not always intuitive for new users. Even simple tasks could require users to follow specific steps, which increased onboarding friction and created more demand for direct support. Before iorad, the team relied heavily on Camtasia and traditional video production to create training content. That process was slow and difficult to maintain. When the product changed, even a small UI update could require re-recording, editing, reviewing, and republishing an entire video. “A two-minute Camtasia video could take weeks. Now we make a bunch in minutes.” The team also had to work within an existing LMS. FM:Systems initially evaluated a different learning platform, but when they kept Docebo, they needed another way to improve the training experience without waiting on a full LMS migration. “We didn’t get the LMS we wanted, but iorad made Docebo work.” For Jessica Cellitti, Director of Training at FM:Systems, the challenge was clear: create better training, faster, in a way that could keep up with frequent product updates and help users learn by doing. ## The Shift: Replacing static content with interactive, step-based tutorials FM:Systems adopted iorad to make training more interactive, easier to update, and more aligned with the real product experience. Instead of building long videos or static slide-based guides, the team created guided simulations that walked users through each click and keystroke. These tutorials mirrored the actual FM:Systems platform, giving learners a safe place to practice workflows without needing access to a test system. “It mirrors our app exactly. Click here, type this… just like the real thing.” iorad also changed the team’s production workflow. Rather than scripting and producing videos over multiple weeks, the training team could sit down with subject matter experts, capture the process in real time, and make light edits afterward. “We sit down and bang it out in one go. The speed is unmatched.” The result was a much faster content creation process that still produced polished, useful training materials. It also allowed FM:Systems to embed tutorials across multiple customer touchpoints, including onboarding, implementation, internal documentation, knowledge base resources, and their annual user conference. ## The Outcome: Faster training, better customer experiences, and broader internal adoption With iorad, FM:Systems dramatically reduced the time it took to create and publish training content. Tutorials that once would have required rounds of video editing and QA could now be produced much faster, helping the team stay aligned with product updates. That speed also improved the customer experience. During the FM:Systems user conference, attendees were able to complete real-time tasks using embedded simulations. Instead of watching a demo or reading instructions, users could actively practice workflows in a focused environment. “People were thrilled. It’s like a focused sandbox they can practice in safely.” The value of iorad quickly extended beyond the training team. Solution consultants, support teams, and marketing began using tutorials to educate stakeholders, troubleshoot issues, explain workflows, and differentiate product capabilities. “Other departments are now buying their own licenses.” iorad also helped reduce support friction. Instead of writing long support emails or scheduling one-off walkthroughs, the team could send users a clickable tutorial that showed exactly what to do. Those tutorials could also be added to the knowledge base, making support more scalable over time. “We just shoot back a tutorial. I want them in our knowledge base next.” ## Why it worked: Training that feels like the actual product iorad worked for FM:Systems because it helped users learn inside an experience that closely matched the product itself. Rather than relying on passive narration or static screenshots, iorad gave learners an interactive way to complete real tasks. That made training more actionable, reduced confusion, and helped users build confidence from the first click. The step-based structure also made the content easier to maintain. When the interface changed, the team could update only the affected step instead of recreating an entire video or document. “We just update the piece we need. It flows wherever it’s embedded.” That modular approach helped FM:Systems keep training current while reducing the production burden on the team. ## Looking ahead: Scalable training across more customer and internal touchpoints As iorad adoption expanded, FM:Systems found more ways to use tutorials across the organization. What began as a way to improve customer training became a broader tool for support, consulting, documentation, marketing, and live customer education. By creating tutorials that are interactive, reusable, and easy to update, FM:Systems can continue scaling training without adding unnecessary production complexity. The goal is simple: help users learn faster, answer questions more efficiently, and keep training aligned with a product that continues to evolve. {embed\_html= , source\_type=html, supported\_oembed\_types=\[photo, video, link, rich\]} ![Jessica Cellitti](https://learning.iorad.com/hubfs/Jessica%20Cellitti.jpeg) [in](https://www.linkedin.com/in/jessica-cellitti/) ## Jessica Cellitti Director of Training FM:Systems ### Background: - Enterprise workplace and facilities management software - Customer training and onboarding - Docebo LMS learning programs - Product education for a complex platform - Training content maintenance across frequent UI updates - Annual user conference education - Support and knowledge base enablement ### iorad usage: - Interactive product simulations - Step-based customer training tutorials - LMS-embedded learning content - SME-assisted live capture - Conference demos and guided activities - Knowledge base tutorials - Support response walkthroughs - Cross-functional enablement for support, consulting, and marketing ## Key Takeaways 1. The challenge: FM:Systems needed to train users on a powerful but complex platform while keeping content current through frequent product changes. 2. The shift: FM:Systems replaced slow video production with iorad’s interactive, step-based tutorials that could be created with SMEs in real time. 3. The impact: iorad helped FM:Systems create training faster, improve the customer learning experience, reduce support friction, and expand tutorial usage across departments. ## Top Quotes 1. “A two-minute Camtasia video could take weeks. Now we make a bunch in minutes.” 2. “We didn’t get the LMS we wanted, but iorad made Docebo work.” 3. “It mirrors our app exactly. 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